Thursday, April 10th 2008
Chapter 3 Medicolegal and EthicsView Chapter 03_110747.ppt
Monday, April 7th 2008
Schedule for Weeks 1 - 3 View Week 1 - 3 Schedule_042754.docx
Thursday, April 3rd 2008
PDF version of Chp 2 View OYO Chapter 2 Review Questions_033757.pdf
Wednesday, April 2nd 2008
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Chapter 1 and 2 powerpoints with narration are uploaded here.
Course DescriptionThis course is an introduction to elements of telephone etiquette, messaging, patient triaging, patient reception and scheduling, and maintaining the physical environment. Students will develop good habits such as task completion and accuracy of work. Interpersonal communications and teamwork will also be addressed.
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